Categories
2020 November

Save the Dates for 2021 Mennonite Health Assembly

Our 2021 Mennonite Health Assembly will be completely online on Tuesday, March 9 through Thursday, March 11 from noon to 3:00 pm Eastern Time each day.

We will have three excellent keynote speakers: Laura van Dernoot Lipsky, author of Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others; Philip Gulley, author of 22 books, including the Harmony series recounting life in the eccentric Quaker community of Harmony, Indiana and the best-selling Porch Talk essay series; and Ted Swartz, a playwright and actor who has been mucking around in the worlds of the sacred and profane for over 20 years.

As more information becomes available, we will post it on our website at http://www.mhsonline.org/health-assembly.

Categories
2020 November Your Words

Your Words Responses for November

What Are You Thankful For?

I am thankful for both positive and negative opportunities to more fully embrace the growing edges of my leadership skills.

Missy Kauffman Schrock Center for Healing & Hope, Executive Director

Good leadership during difficult times. This is a period of great challenges but also great opportunity. It takes good and thoughtful leaders to help us through the former while leaning in to the latter.

Mark Regier, Center for Healing & Hope Board Chair

I am thankful for co-workers with a strong sense of TEAM. Working together in harmony is so much more productive than each one working only for themselves.

Dan Kauffman, Mennonite Friendship Community Director of Environmental Services

These days, I am thankful for a caring community that meets virtually and sometimes physically. I am aware of these global connections and conversations which keep me focused on the innovative possibilities and doable as an adaptive leader. It keeps my spirit saying, “yes, I can!” In a time of racial injustice and economic disparities, I am thankful for a teachable spirit, an ear to listen, and a gentle heart that is in tune to God’s Spirit that leads us collectively to level and just places for everyone (Psalm 143:10). These trusting relationships energize me in my creative community work. Together, we help one another breathe and hope even as we face the difficult days ahead of us.

Lori J. Witmer, Menno Haven, Inc. Executive Director of Spiritual Care

The Light that shines in the darkness; that grounds and sustains and encourages in surprising ways.

Gail Graber, Bethesda Home Chaplain

Generous donors who believe in our mission, love our organization, and appreciate the work of staff to keep them safe during the pandemic.

Amy Cummings-Leight, Frederick Mennonite Community DBA Frederick Living Director of Advancement

I am extremely thankful for a Board that is very considerate of our resident’s needs and the needs of our staff. They are very supportive and helpful throughout the year and I know they are praying for our property. I thank God for them.

Cheryl Luli, Harmony Village, Inc. Project Administrator

The sustaining and keeping power of our God during a time of chaotic turbulent divisive politics with a threatening pandemic all around us.

Warren Tyson, Frederick Living Board Chair

I’m thankful for a dedicated team at Landis Communities, guiding the organization through this challenging COVID time, but also keeping their sights on the long term values, mission, and plans for the organization.

Allon Lefever, Landis Communities, Lancaster, PA Board Chair

It’s been a stressful year, but I am thankful I can work in a Christian environment where I can openly pray and I am thankful for a great team that displays Christ-like values. I am also thankful for the residents that call Fairmount home!

Jerry Lile, Fairmount Homes President/CEO

God’s guidance in my life for 59 years. I am so grateful.

Leland Sapp, Peaceful Living CEO

I am truly thankful for the extraordinary team members I have the privilege to work with every day in the execution of our mission. Our residents are the reason I am in this business and the team continuously confirms that commitment.

David A. Gentry, Menno Haven, Inc. CFO
Categories
2020 November

Thoughts on Employee Retention

Karen Lehman, President and CEO of MHS

While participating in LeadingAge (national nonprofit senior living association) sessions this past week, I noticed employee retention along with diversity, equity and inclusion (DEI) were the hot topics on the program.  The issues around employee engagement and retention are at a critical point and strategic focus on this is a high priority. There are DEI implications within the employee retention issue which is why I believe they should be addressed together.

The most common thread in everything I’ve heard or read lately is that our lowest paid employees, comprised mostly of front-line workers, need to know you care. Creating listening circles, organizing focus groups, walking the floor and talking to your staff, asking how they are doing, working alongside them when it’s appropriate, and showing that you care about their well-being is probably the most impactful thing that can be done – and it doesn’t cost any money! But it does take time.

If organizational leaders show how much they care by following some simple steps and processes, the impact on the culture can be great. Listening to your team and then following up on what they’ve told you creates trust and also shows the employee you value them. Exit interviews tell you what you could have done but pulse or random surveys or interviews tell you what is happening now. This is communication that gives you a chance to find and correct problems.

Employees may be balancing children at home and other work/life challenges. In these cases, flexibility will be welcomed. Letting employees have more autonomy over their schedules, making scheduling transparent and using technology that supports easily picking up shifts and/or options to rearrange or change shifts Think of strategies that can make things easier for the employee and that focus on a trusting relationship.

Focus on mid-level managers. Do they have the information and skills needed to lead those who report to them? Are they feeling supported from above and is there an open channel of two-way communication? Remember, employees tend to choose a job based on the organization but they tend to leave a job because of their relationship with their direct report

Employee perks work too! Pay is important but it’s not always the most important issue for an employee who feels their boss cares about them. Ideas could include providing gift cards, free meals, extra uniforms, transportation, childcare and other perks that may be easy to give. More than anything, these perks can make life easier for your employee and the simple act of a gift shows that you care. Another idea that I’ll end with relates to finding ways to bring fun, celebration and joy into the organization.  Everyone needs things to look forward to! Creating activities and small celebrations can bring some lightness to the work day when there are many heavy things that are happening in our world. Get creative!

Categories
2020 November

Thank you MHS Members

Each October MHS contacts our members to update member information and to obtain information to calculate the next year’s dues. This year as MHS leadership considered 2021 MHS member dues we knew we needed to take a different approach.  Thus, a few weeks ago MHS reached out to members with this message: 

2020 has been a year that none of us could have predicted. As organizations, you have needed to make multiple, rapid changes on many fronts. We at MHS, admire and respect the extra-ordinary work you have done and continue to do.  We pray for your ongoing strength and guidance as you navigate the many challenges you are handling.

We are sensitive to the associated unexpected changes to your bottom line this year, and likely next year. To that end, MHS will not increase your 2021 membership dues.

We were touched when we received notes of thanks. Yet, it is the staff and board of MHS who wish to express our thanks to you, our members. Your dedication to those you serve and your teammates in the midst of perhaps the most trying times in our lives is inspiring. You are the reason we come to work each day and serve on the board of directors. You are truly heroes!

Sincerely,

Karen Lehman, MHS President & CEO
Valerie Rempel, MHS Board Chair

Categories
2020 October

Christ in All of Us

By Clare Krabill, MHS COO

When I rise up
Let me rise up joyful
Like a bird

When I fall
Let me fall without regret
Like a leaf

        ~Wendell Berry

I was struck by the purity and simplicity of these words penned by Wendell Berry as I uttered them in a silent prayer. We are living in times of great complexity, stress, suffering and strife. In the midst of the global pandemic, increased awareness of violence against people of color, particularly Black people, and growing political division, his words sooth a longing in my soul.

It would be an act of extreme denial to say the times we are in do not affect our work, our sense of vocation, and the culture of our organizations. As Christians we are called to be peacemakers and to seek unity rather than division. As workers in healing ministries you yourselves are the tender hands of Christ ministering to those in your care. Why then, can relating to others be so hard sometimes? Why can it be so difficult to demonstrate the same loving kindness to those who look different, talk differently, worship differently, and have different political viewpoints? Yet, I confess, sometimes it is hard to treat all people equitably. My own periodic knee jerk response to judge others looms as a barrier.

Colossians 3:11 exhorts us, “It doesn’t matter if you are a Jew or a Gentile, circumcised or uncircumcised, barbaric, uncivilized, slave, or free. Christ is all that matters, and he lives in all of us.”

Christ is all that matters, and he lives in all of us. These are profound words, the kind that have the power, when adopted as an ongoing prayer, to foster peace and loving kindness in us and around us. May these words weave themselves into your hearts, souls and minds as you apply yourself to your daily work.  With them, when you rise up, may you rise up joyful like a bird! When you fall, may you fall without regret like a leaf.

Categories
2020 October

Meet MHA Keynote Speaker Ted Swartz

The Arts, Vulnerability and Mental Health

Ted Swartz

Ted Swartz is a playwright and actor who has been mucking around in the worlds of the sacred and profane for over 20 years. Ted fell in love with acting and theater on his way to a traditional pastorate in the Mennonite church, a denomination not usually thought of as a hotbed of theatrical opportunities.

Coupling theater and seminary education, Ted became a theologian of a different sort. He discovered that at the intersection of humor and biblical story we often find new or different understandings of Scripture.

Ted’s love of acting, comedy, and collaboration with creative partner Lee Eshleman  took him to performances in 45 states in the US, Canada,  as well as shows in  Kenya and Japan. Ted & Lee became known for a quirky and gently askew view of life, building a loyal following.

Despite the tragic loss of Lee in 2007 Ted continued the search for the intersection of comedy and faith, grief and loss deepening that exploration.

He is the creator or co-creator of over a dozen plays, and continues to perform and write across the US and abroad.

In addition to acting in solo and multiple cast original shows, Ted is an accomplished speaker and teacher, melding theater and comedy with issues of creativity, theology and faith in a profound and engaging presentation.

Born in Phoenixville, Pennsylvania, a 1989 graduate of Eastern Mennonite University and 1992 graduate of Eastern Mennonite Seminary, Ted now lives in the Shenandoah Valley of Virginia. Along with writing and acting, his loves include his wife, Sue; three sons, Eliot, Ian, and Derek; daughters-in-law, Katrina, Hannah, and Chelsea; and grandchildren Mona, Hattie, Josie, and Ezra.

He is also the Executive Director of the Center for Art, Humor, and Soul.

Categories
2020 October Your Words

Your Words Responses

“Get to know people without being swayed by the negative opinions of others.”

Missy Kauffman Schrock, Center for Healing & Hope Executive Director

“Always lead by example”

Mary Scott, Mennonite Village-Lydia’s House Administrator

“Even younger team members will be given extensive opportunities as the Boomers retire. Take it and run with it!”

Larry Guengerich, Landis Communities Director of Organizational Communications/Church Relations

“Learning is key. Learn the keys to succeed at the next level up, at the level you want to get to, and learn the tools needed to be the person you aspire to be. Learning is a gift that stays with you.”

Nicholas Hankins, Upland Manor Executive Director

“Hold your principles, live your passion, share your joy”

John Hendrickson, Frederick Living CEO

“Be brave and face new challenges by engaging with the perspective of others. Don’t get stuck in your own thinking when there is much to be gained by understanding others.”

Heather Hinkle, Frederick Community College Education Program Coordinator

“Develop a strong and reliable network of professionals who can support you with mentoring, role modeling and providing business & professional opportunities.”

Karen Lehman, Mennonite Health Services CEO

“Be creative in your thinking, be responsible in your decisions, be bold and visionary as you lead organizations.”

Warren Tyson, Frederick Living Board Chair

“Walk through each day facing challenges and making decisions KNOWING that Jesus is leading and holding your right hand! (Is 41:13)”

Dan Kauffman, Mennonite Friendship Community Director of Environmental Services

“Always maintain your integrity!”

Clare Krabill, Mennonite Health Services COO

“Don’t limit the possibilities of the future by looking too long at the past. (See 2 Corinthians 5:7)”

Sarah Byerly, Messiah Lifeways Director of IS

“Accept your role as a leader and not be limited by the constraints of process. There is a place for listening, learning, and affirming but just as important is the need to make decisions with clarity and certainty in a timely way.”

Gerald Kaufman, Kaufman Counseling Associates Author and retired counselor

“Leadership at it’s core is presenting the ongoing invitation to others to employ their gifts within a framework of core values, vision and mission for the joint pursuit and accomplishment of worthwhile goals. When you clearly name these components: gifts, values and goals, and provide regular feedback in open dialogue, powerful outcomes are possible.”

Jen Foster, CCMRS Executive Director

“A critical piece of leadership is assuring that each person understands the importance of participation in the process. Leaders need engaged followers.”

Bill Braun, Sierra View Homes, Inc. Chair of the Board

“Makes sure you know the facts before you react!”

Leland Sapp, Peaceful Living CEO

“Always keep the needs of people above the fiscal bottom line.”

Richard O’Hara, Frederick Living Director of Spiritual Ministries

“Work at being non-anxious.”

Myron J Weaver, OrrVilla Retirement Community Executive Director

“Never be afraid to recruit and hire people smarter than yourself.”

Ann Marks, Frederick Living Vice President Health and Wellness

“Fine tune your deep listening skills.”

Don Tyson, EMU Professor of Nursing & MSN Program Director

“Nurture your relationship with Jesus so you are in tune with Holy Spirit promptings as you lead.”

John Sauder, Mennonite Home Communities President

“Be your authentic self in representing why you believe in your organization’s mission and donors will appreciate it.

Amy Cummings-Leight, Frederick Living Director of Advancement

Love everyone – you lead with the love of the Christ!”

Randy Murray, OrrVilla Retirement Community chaplain

“We all put our pants on the same way… by jumping in them.”

Ally M Lawton, Mennonite Health Services Administrative Coordinator
Categories
2020 October

MHS Staff Book Recommendation

by Clare Krabill, MHS COO

The Warmth of Other Suns: The Epic Story of America’s Great Migration

by Isabel Wilkerson, © 2010

As non-profit professionals you understand the power of story to portray why your mission matters as you seek to move the hearts and minds of your constituents. Through story you hope to empower your reader to act on behalf of your mission.

In this deeply moving work of non-fiction the author tells the true-life stories of three African-American individuals who partook in the Great Migration, the movement of African-Americans out of the South and to the Midwest, Northwest and West from approximately 1915 to 1970. A New York Times Best Books of the Year honoree and rated by TIME magazine as one of the 10 Best Nonfiction Books of the Decade, this book is deeply moving. The author interviewed more than 1,200 people to produce a work of non-fiction that enabled me to more clearly grasp the deeply imbedded systemic racism that has existed in our country for generations, how the pain of racism motivated brave change, and how this continues to effect Black people in America today. This is a vital part of our country’s history that all can benefit from learning about.

This book accomplished a rare thing, it changed my thinking, increased my awareness, and moved me through the power of relating human stories. I highly recommend this to those who are seeking to better understand how the journeys of the Great Migration unfolded, altering our cities, our culture, our country and ourselves.

Categories
2020 October

Jesse Kaye to Retire in November

Jesse Kaye, President and CEO at Praire View, will retire after nearly 16 years with the organization and 44 years of service in faith-based health and human services ministries. November 22 is Kaye’s scheduled last day.

Her years at Praire View have included many accomplishments including: The rapid expansion of telemedicine to ensure provision of services during the COVID-19 global pandemic, construction of Prairie View’s East Wichita outpatient clinic location, and the creation of the organization’s first Statement of Values to protect the heritage and faith identity of Prairie View.

“I have been richly blessed by the opportunity to serve Prairie View and its communities, and I deeply appreciate the support I have felt throughout my time here,” says Kaye. “It has truly been my honor and privilege to be a part of this ministry. I feel tremendous gratitude for all who have touched my life during this time.”

Kaye and her husband and mother plan to relocate to her home state of Texas, to be nearer extended family and have more time to travel the continent to visit her six children and six grandchildren, as well as follow their adoptee as he plays professional basketball in Europe.

All of us at MHS wish her the best as she enters a new chapter of her life.

Categories
2020 October

COVID-19 Challenges Employee Recruitment and Retention

Dianne Piet

With the COVID-19 pandemic, communities are finding that hiring qualified candidates is becoming the biggest challenge, while employee turnover falls to the secondary challenge. Communities and associations are bustling to develop recruitment and retention strategies that align with the stress and fears of their employees. Some strategies include flexible scheduling, affordable childcare, free meals, extra uniforms, transportation services, sick leave, paid family and medical leave, mental health benefits and many more.

Communication between communities and employees is a vital strategy. Utilizing the messaging features through a workforce technology solution has been reliable, effective and a best practice to inform the employees regarding policy changes, new CDC regulations, testing protocols, as well as messages of encouragement and gratitude. Additionally, leadership teams are able to seek feedback from the frontline employees to discover and resolve issues, providing immediate support to the frontline and fostering strong relationships. As well as current employees, communication with candidates is crucial to keep them engaged throughout the hiring process.

Hiring the right candidate really does matter. Seeking candidates that are compatible and will contribute to the culture, as culture retains employees. Plus, residents and families need consistent and quality care through the relationships that will be built with these candidates. Consider talent acquisition technology that will assist with hiring top candidates quickly, staff consistently and efficiently for high quality care, increase productivity and decrease recruitment costs.

Employees are experiencing more stress and working long hours, disrupting their home life, creating a real risk of burnout. Understanding employee obligations outside of work and giving them more control over their schedules will improve culture and retention. Scheduling technology is easy and convenient, offering employees the opportunity to manage their own schedules, pick up shifts that are suitable for their schedule, and overall provide work-life balance.

To learn more about the CPS vendor partners that can assist you with recruitment and retention, give me a call, Dianne Piet, your dedicated CPS Client Account Manager. 603-935-7923, email: pietdianne@carepurchasing.com.

OnShift is designed for senior living providers, offering predictive and intuitive tools to find and recruit talent, make quality hires, engage employees and optimize their workforce for service excellence, improved productivity and greater profitability.

CliniShift can reduce over-reliance on agency staff, grow staff recruitment and increase retention across clinical and non-clinical staff. It is uniquely designed to help manage scheduling needs and a platform for staff engagement. CliniShift’s base functionality provides a strong starting point for developing successful staff retention and recruitment programs at senior living organizations.

IntelliCorp provides comprehensive employment screening services to help minimize risk and determine the quality of your new hires.

LeaderStat is a national recruiting and consulting firm dedicated to senior living, placing top performers in key roles on an interim, retained, and contingency basis and assisting communities in a variety of operational areas.

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