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2021 June

Four Qualities for Stronger Governance

by Clare Krabill, MHS COO

“If only I knew then what I know now.” This is something we all tell ourselves at some point in our leadership journey. Most likely, at many points along the way!

When I was 36, I began my first tenure on a board of directors and at 42, I moved into my first role as an executive director of a small non-profit. Through the wonders of 20-20 hindsight, I can easily see now how little I understood in those early years about board governance. Through the same lens, I am able to appreciate some foundational qualities that I already possessed and leaned into. It is also apparent to me how important it is both as a board member and as a non-profit leader to continue developing these.

Perhaps you are early on in your own governance journey as a board member or an organizational leader. Perhaps you have decades under your belt. No matter your length of service, good governance is essential to a strategically focused, fiscally stable, and mission focused organization. Alternatively, poor governance can sink the ship. I have witnessed people at all stages of experience demonstrate the spectrum of good to poor governance practices. We all know which side of the fence we would like to be on.

There are some great tools and resources for board governance best practices. MHS offers many resources! While tools and resources are valuable, the difference between a healthy, dynamic board and a poorly functioning one can be found in the quality of board interaction and engagement. As you consider your board, are these qualities evident?

  1. Curiosity. Are you creating space to wonder? Is there a vision for the future? What is happening in the world around you and in the industry? What do you want to learn? Where can you find new ideas? Does your board devote time to identifying knowledge gaps and a pathway to learn?
  2. Faith. Non-profit, mission focused work, especially in the health and human service industry, typically involves high stakes for those you serve. There is obvious potential for stress. Leaning into your faith can add perspective to your work. It can also provide essential focus to your vision. How does your ministry’s vision, programs, successes and failings fit into the arc of God’s eternal kingdom? What is your responsibility and what is God’s? How is faith incorporated into the meetings and work of your board?
  3. Servanthood relationships. Prioritizing, seeking to serve, and engaging respectfully with your constituents: board members, employees, clients, donors, and constituents is essential to your ministry. Are your organization’s values in regards to relationships reflected in your organization’s and board’s policies and procedures as well as your values statements? Do you have processes in place to regularly seek input and feedback from your constituents and peers? If so, are you transparent with the results and do you develop and implement an improvement plan when warranted?
  4. Humility. Curiosity, faith and relationships are all made stronger through humility. Frequently, if one is struggling in any of these areas, a lack of expressed humility can be a root cause. It has been my experience that while at times, a lack of humility can be indicative of over-confidence, it is more frequently caused by guardedness protecting an area of hurt or shame.  When you encounter a lack of humility in yourself or others do you first approach it with grace?  Does your board model humility to each other, the staff and your broader constituency?  If yes, how does this make your organization stronger? If this is not an area of strength, where can you start building humility as a value?

Good non-profit governance incorporates self-reflection, intentionality, strategy, perseverance, and commitment. The rewards are a more wholistic and healthy community. Blessings to you in your important and meaningful work! MHS is here to support you. Let us know how we can help.

Categories
2021 June

Wishing Twila All the Best

After more than three years with MHS, Twila Albrecht, Program Manager, will be leaving to pursue a Masters in Conflict Management at the Joan B. Kroc School of Peace Studies at the University of San Diego in California.

If you haven’t interacted with Twila directly, you almost certainly benefitted from her prolific work at our organization.

Notably, Twila developed and hosted our on Leading video podcast. She also developed the Employee Engagement evaluation.

Twila managed and made improvements to the Board and CEO assessments, and if you’ve received a survey from MHS in the past 3 years, chances are Twila wrote it. Webinars were produced and organized by Twila as well.

In addition to all of these tangible resources and assets, Twila also provided counsel on facilitation techniques and group dynamics. We will miss Twila’s many gifts, and wish her well in this next stage of her professional development.

Categories
2021 June

Your Words Responses for June

Who is your favorite professional development author?

Richard Rohr and/or Brian McLaren

Timothy Weaver, Chaplain at The Community at Rockhill

John Maxwell

John C. Maxwell, Founder-Author at Injoy Services

Stephen covey

Dennis Koehn, Principal at Koehn Consulting

Douglas Stone and Sheila Heen (Thanks for the Feedback)

Evie Telfer, Residential Living Pastor, Assistant Director of Pastoral Ministries at Messiah Lifeways

I love Brené Brown’s work! Her wisdom works for personal and professional.

Karen Lehman, President/CEO at MHS

Chip Heath

Nick Hankins, CEO at Upland Manor
Categories
eConnections

New CEO Roundup

Photo by Jamie Street on Unsplash
Marcy Johnson, CEO of Prairie View Inc.

Marcy Johnson began as CEO at Prairie View Inc. on May 5. Johnson comes to Prairie View from Mirror Inc. where she served as the Vice President of Treatment/Chief Clinical Officer.

She has over 18 years of experience in behavioral health, with 13 being in various clinical and leadership roles within Community Mental Health Centers in Kansas.

Johnson says, “I want to take Prairie View forward as not only an educator but as a responder, setting the stage for best practice as community mental health partner.”

We welcome her to the MHS family.

Michelle Rassler, incoming CEO of Frederick Living

Michelle Rassler will begin as CEO at Frederick Living on June 28. Rassler currently serves as the Vice President of Landis Communities and Executive Director of Landis homes.

 “Frederick Living is blessed to welcome Michelle Rassler as our next CEO,” Frederick Living’s Board Chair Warren Tyson said.  “The Board was particularly influenced by the very clear way in which she connects with our mission through her faith.”

“I am grateful God has directed my path to Frederick Living,” Michelle said. “A community so close to my heart. I look forward to working collaboratively towards a successful future.”

Kelley Laswell has been announced as the new CEO at Parkside  homes. She brings a variety of experiences to her position from completing two Administrator-in-Training programs, completing a divestiture in Minneapolis, KS, and being a Licensed Administrator in both Kansas and Iowa. She obtained her Masters in Health Care Leadership and Business Administration from Friends University, and her Undergraduate is a Bachelor of Arts in Psychology from Wichita State University.

Kory Baker is the new Administrator at Fairview Fellowship Home.

Categories
2021 May

Equipping Leaders to Sustain Anabaptist Values

By Mim Shirk, President/CEO, Anabaptist Providers Group

Leaders of Anabaptist nonprofit organizations are responsible to maintain organizational cultures that align with the organization’s mission and values. Regardless of how familiar the leaders are with Anabaptism, keeping mission and values alive happens only with intention.

Here are three ways organizations can equip leaders for an Anabaptist values-driven culture:

  1. An organization where I serve on the board noted our market had shifted from serving mostly Anabaptists and many employees come from non-Anabaptist backgrounds. We felt good about our mission and values statements, but we wondered if there is a shared understanding of what we intend those values to look like in our day-to-day operations. The board took the lead in crafting a document that linked key policies and practices to our values, institutionalizing “why we do things this way.
  2. In this tight labor environment, retaining good employees is a priority. Anabaptist organizations committed to valuing others can be explicit in inviting team members’ input, leading to new insights or flexibility that make people want to stay. Leaders who do this regularly create a culture of participation that makes team members feel valued.
  3. Make leadership development an ongoing practice as part of operations. When a team is making an important decision, bring out the values statements. I know one organization that has a core value of kindness. How would using “kindness” as a lens shape a decision to lay off staff or relocate a group of residents? This is an opportunity to practice with emerging leaders about relying on values when making hard decisions.

In Matthew 5 – 7, the Sermon on the Mount contains Jesus’ instructions to his disciples. It’s a comprehensive overview of Christ-centered living. The passage ends with these verses: “24 Anyone who hears and obeys these teachings of mine is like a wise person who built a house on solid rock. 25 Rain poured down, rivers flooded, and winds beat against that house. But it did not fall, because it was built on solid rock.” Matt. 7:24-25 Mission and values are the solid rock that organizations are built on. Used regularly, they can be a valuable resource for leadership development.

Categories
2021 May

Be part of the Safer in Senior Living Movement

Webinar: Wednesday, June 16, 2021 @ 2:00 pm CST

CPS logo

Safer in Senior Living was launched on May 1, as a new initiative to promote the benefits of senior living communities. The COVID-19 pandemic fundamentally changed how senior living is perceived resulting in record low occupancy levels, a drop in public confidence, and fewer seniors considering communities. 

The expectations for a senior living organization have changed overnight. Seniors and their families need to know that they will be safe and taken care of. They need to be assured that the industry is agile and shifting to address the new challenges brought about by the pandemic. It’s vital that the voice of senior living is heard, and the real stories are told beyond the walls of close-knit industry. 

Please join us on June 16, at 2:00 pm CST for a live webinar sponsored by CPS and VirtuSense Technologies as we discuss:  

  • The reason behind the decrease in occupancy and ways to increase census
  • Why the FCC is funding hundreds of millions of dollars for healthcare technology solutions
  • Give an overview of Safer in Senior Living

Safer in Senior Living will share the common, real world stories from communities across the U.S., focusing on the health and prosperity of older adults both during and after the COVID pandemic. We want to celebrate the big and little accomplishments and let the world know that older adults really are safer in senior living than at home, and in turn, help to boost occupancy in senior living communities. 

Register for the webinar here.

Please visit saferinseniorliving.com to get your community involved in the campaign and help us spread the word. Together, we can make our voices heard. To begin your participation, download the guide. If you have any questions, contact Dianne Piet, your dedicated CPS Client Account Manager, at 603-935-7923, email: pietdianne@carepurchasing.com.

Categories
2021 May Your Words

Your Words Responses for May

What spiritual practices have improved your ability to positively motivate, develop and lead your colleagues?

Motivating others starts with motivating myself and being the best role model, which means that my own self-care and emotional/psychological wellbeing is critical. Spending time daily on a spiritual practice has been most important for me in my leadership role.

Karen Lehman, President/CEO at MHS

Being a follower of Jesus and proclaiming His Word

Eugene Weaver, Chaplain at Fairmount Homes

A regular intellectual diet of the latest leadership information available coupled with a daily time to meditate and reflect on what and how to implement.

Leland Sapp, CEO of Peaceful Living

Since the beginning of the pandemic, I sent a daily email that included a passage of scripture accompanied by a prayer. After 13 months I ended the practice. Employees immediately asked me to continue this practice, so after one month off they will begin again on June 1. The response was a surprise to me and I treasure the many comments that I received about how much our employees looked forward to the spiritual connection each day.

Richard O’Hara, Director of Spiritual Ministries at Frederick Living

Centering prayer, silence and sabbath have all helped me int he past 15 months to maintain a nonanxious presence (ok… maybe a little anxious) whish has been helpful in leading during crisis.

Steve Lindsey, CEO of Garden Spot Communities

This answer is going to sound really strange, but the thing I have found most helpful in leadership has been learning natural horsemanship with my horse. As I have begun to internalize what it feels like to listen to the horse’s body language, work with rather than against them and discover how to motivate them, these skills have translated to my work with my team.

Evie Telfer, Assistant Director of Pastoral Ministries/ Residential Living Pastor at Messiah Lifeways
Categories
2021 April

Employee Retention: practicing your faith

by Clare Krabill, MHS COO

I remember almost 15 years ago hearing about a leader named Steve from those who had worked with him. They all agreed they would have given their absolute best for Steve. They knew he gave his best for them, believed the best in them and invested in their best outcomes. They wanted to continue working with him and were not interested in looking elsewhere.

Their testimonies made quite an impact on me. I decided at that point I wanted to lead like Steve! I began a journey of cultivating servanthood leadership skills. I read leadership books, sought knowledge through peers and mentors, and attended leadership seminars. It didn’t take long to realize that while I could learn best practices and skills, knowing these things didn’t translate into consistently doing them.

The MHS membership network is a community of faith. It is one of the things that sets you and your ministries apart. Yet, your belief alone does not result in your being better leaders. The invitation is to take your belief, invest it with time, effort, and perseverance, and go deep into yourself to cultivate practices that arise from the Spirit.

The spiritual practice of solitude of the heart can be foundational. Through solitude of the heart, one seeks to perceive the world from a quiet inner center. It can transform loneliness and neediness to abundance and generosity.

While experienced alone or in a crowd, it is best developed in actual solitude. In speaking of this solitude of the heart, Thomas Merton wrote, “It is in deep solitude that I find the gentleness with which I can truly love my brothers. It is pure affection and filled with reverence for the solitude of others… There is no way of telling people that they are walking around shining like the sun.” He goes on to explain that he perceived his practice of solitude as a responsibility that he had for himself and others. That through the practice of solitude he experienced the depth of community. This is the depth that can empower you to give your best to, believe the best in, and invest in the best outcomes for your colleagues. It is a foundation that can set you apart as a leader. I suspect this is the real key to leading like Steve.

Categories
2021 April

Employee Retention from a Millennial’s Perspective

by Twila Albrecht, MHS Program Manager

My parents still get a kick out of telling their friends about the letters I used to write to the president of the United States when I was in 2nd grade. We were learning about rainforests and deforestation and I became deeply concerned why the president was cutting down so many trees.

Fast forward.

It’s a year later and I’m watching the Twin Towers fall on the tv screen in my third-grade classroom. [Yes, we had tv screens in our classrooms when I was in third grade]. A war then ensues.

It’s 2008, Barack Obama becomes the first black president of the United States. The year 2008 will then be bookmarked by The Great Recession, where those born near the beginning of my generation were beginning to enter the workforce, or lack thereof.  

It’s 2014 and an unarmed black teenager, Michael Brown, is killed by a white policeman in Ferguson, Missouri.

Climate change, terrorism, and racial (in)justice are some of the movements that informed a generation of socially and environmentally conscious, purpose-driven, tech wizards.

As a generation, millennials (born between 1981-96) are commonly tagged as lazy, entitled, tech-crazed, ‘job-hoppers’. These labels are probably true on our worst days. But, as a millennial, I could think of some other ways to describe us: adventurous, interdisciplinary changemakers that believe in working smarter, not harder.

A quick internet search including the words ‘millennial’ and ‘retention’ results in a plethora of tips and tricks for retaining us. Here’s my quick summary of common themes that millennials are often looking for, and that you are likely already aware of and probably even attempting in your organizations:

  • Opportunities for professional development and mentorship;
  • transparent communication, particularly related to decision-making and power structures;
  • opportunities that matter – some of us still believe we can change the world, and while it may seem far-fetched at times, volunteer and community engagement activities go a long way at creating community and moments of social change;
  • flexibility, flexibility, flexibility – we’re in a pandemic. You’ve likely altered how you are working, so what has worked well, what hasn’t;
  • Authenticity – we want to show up as we are, and we expect the programs and services we are working with to reflect the mission and values of the organization, consistently.

One strategy for taking this a step further is to begin by including millennial voices in developing your retention strategies. [We like to feel special after all.] You might consider asking the following questions of each other; without judgement, daydream:

  1. What brings you the most satisfaction at work?
  2. What are some things in your daily routine that, if you had the power to change, would make coming to work easier?
  3. If you had the opportunity to rewrite the employee handbook, where would you begin?
  4. In what ways do you think the organization needs to adapt to stay relevant, and/or to meet the changing needs of people served and people serving?

As the MHS Program Manager, I’ve really enjoyed working on employee engagement assessments with some of your organizations. MHS, together with MHS Consulting, offers a variety of tools, like the employee engagement assessment, to help leaders and organizations invest in their greatest asset – their employees! We are eager to hear what strategies you are implementing and how we can support you.

Categories
2021 April Your Words

Your Words Responses

What is your favorite interview question to ask? Why?

Tell me what attracts you to this organization and how do those characteristics fit with your own values? Because I believe this gets to how an employee or student fits within the system, their own values, and their motivations.

Don Tyson, Professor of Nursing, MSN Programs Director at EMU

Often applicants have many of the same qualifications. Why should we choose you, of all candidates, to help us serve our mission?

Dawn Veh, Executive Director at Mennonite Friendship Communities

You’ve lost your keys. How does that make you feel and how do you go about finding them?

Missy Schrock, Executive Director at Center for Healing and Hope

Why do you want to work here?

Bob Aschliman, President at Aschliman & Co CPAs

When interviewing for a community based counseling position, I want to be able to assess how candidates might react to the unexpected and sometimes uncomfortable situations they may encounter in a client’s home or in the community. At the end of the interview, I let them know I saved the most challenging questions for the end and ask…”what is the color of the number 7?” “If 7 is (insert their answer) then what is the color of the number 3?”. Obviously, there is no correct answer but it I feel able to assess how they might react to something unexpected and slightly odd. Full disclosure, I learned the question from a Clinical Director who thoroughly enjoyed adding humor to the work place.

Kerry Beck, Clinical Supervisor/Therapist at Shalom Counseling and Mediation

If you were a piece of furniture, what would it be and why?

I ask this question as it reflects what’s important to the person. For example, if a person wants to be a television, you know they choose to be the center of attention; if a kitchen/dining room table, then they are most likely a collaborator who likes to surround themselves with meaningful conversations/relationships. No wrong answers, but very interesting to hear.

Deanna Beins, Administrator at Menno Haven

Is it more important to you that people like you or that they respect you? (Those who want to be liked will compromise almost anything to make people happy. Those who seek respect will do what is right, even when it is unpopular.)

Richard O’Hara, Director of Spiritual Ministries at Frederick Living

What pushes your buttons and how do you manage those reactions/feelings?

Bob Redcay, Dir. of HR at Friendship Community

Tell me about a time when you went over and above for a patient or resident. What did you do and what was the end result? Why I like this question – This is a great question to get candidates talking about their view of what “over and above” actually means to them. It will reveal people who struggle with boundaries and do not have awareness of appropriate boundaries. A few candidates answered this by sharing something they did that was unethical or a poor practice. However, they considered it “going above and beyond” and did not have good awareness of the need for boundaries in mental health treatment.

Nicole D Twigg, Director of Human Resources at Brook Lane Health Services

What are your wellness practices? It gives a glimpse of the balance someone has, it helps me know what’s important to them, and it often shines a light as to their level of adventure/risk.

Michelle Rassler, Executive Director at Landis Communities

We often talk a lot about what we do, but I would like to know more about why you do what you do?

Allen Rutter, Executive Director at Shalom Ministries

If you had to be an egg, what kind of egg would you be and why?

This question, in my opinion, allows for the candidate to think quickly, be confident in their answer and maybe a little light-hearted. These qualities may not be perfect for each role but in front line caregivers they are important qualities. It usually allows a chance to see a little bit of color from nervous candidates as well.

Lauren Thomson, Clinical Director at Frederick Living

“Please tell me about yourself.” Good broad opening first question before getting into specifics, and it’s insightful and fascinating to hear the person describe themself.

Jeff Evans, CEO Cross at Keys Village

I like to end with: “Give me 3 words your friends and family use to describe you.”

Jennifer McKenna, Enhanced Living Administrator at Messiah Lifeways

Why is a manhole cover round?

J Brian Nealon, CEO at Wesley Health Care Center

I give background on our CORE Values: Trust, Teamwork, Dignity, Integrity, Quality, Compassion, and Community. Then I ask which is more important: Compassion or Quality?

Susan A Howard, Director Human Resources at Fairmount Homes

“Tell me about a time when you encountered a mess at work and you fixed it.” I like this question, because it gives the candidate a chance to talk about solving a problem and taking ownership of a project. Proactive candidates will have stories to tell.

Steve Keener, Executive Director at Jubilee Association of Maryland

What did you play as a child when no one was telling you what to do? This indicates their motivational pattern. If playing dolls, were they nurturing or organizing the play household? If they were playing ball, were they getting the team together? Playing the game? Focused on stats? This gives insight on what they love to do and feel guilty accepting a paycheck because they are having so much fun.

Anne Krabill Hershberger, Goshen College Associate Professor of Nursing Emerita, Retired

Define leadership in abstract terms – unrelated to a particular job.

I’m interested in how a person thinks and that they do indeed think rather than how well they understand and apply the latest management theory.

Carl Ginder, Board Member for Paxton Ministries
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